Privacy Policy

This Privacy Policy describes how v8b ("we", "us", or "our") collects, processes, stores, and protects personal data relating to individuals ("you" or "your") who register an account on, or otherwise interact with, the v8b Platform accessible at v8b.im.

By registering an account or using any feature of the v8b Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not consent, you must not register or continue to use the Platform.

This Policy applies to all data collected through the v8b website, its mobile-optimised interface, customer support channels, and any other touchpoint through which you interact with v8b. It should be read alongside our Terms & Conditions, which govern your overall use of the Platform.

We may update this Privacy Policy from time to time. The most recent version is always published at v8b.im/privacy-policy, and the effective date is displayed at the top of this page. Your continued use of the Platform following any update constitutes acceptance of the revised Policy.

v8b collects personal data through a variety of channels and mechanisms, including:

• Direct interactions: Data you provide when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or respond to a survey or promotion.
• Automated technologies: Technical and usage data collected automatically through cookies, server logs, and similar tracking technologies when you browse or interact with the Platform.
• Third-party sources: In limited circumstances, v8b may receive data about you from payment service providers (such as bKash, Nagad, and Rocket), identity verification services, fraud detection providers, and analytics partners — solely for the purposes of verifying your identity, processing transactions, and maintaining platform security.

v8b only collects data that is necessary for the purposes described in this Policy. We do not collect sensitive data categories (such as health information, religious beliefs, or political opinions) unless required by law or specifically requested for responsible gaming support purposes with your explicit consent.

v8b uses your personal data for the following purposes:

1. Account creation and management: To register your account, verify your identity, maintain your player profile, and provide access to the Platform's features.
2. Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted payment methods, and to maintain accurate financial records.
3. Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, underage gambling, and other prohibited activities on the Platform.
4. Regulatory compliance: To comply with applicable laws, respond to lawful requests from authorities, and fulfil our obligations under anti-money laundering and know-your-customer requirements.
5. Customer support: To respond to your queries, resolve disputes, and improve the quality of our support services.
6. Responsible gaming: To monitor gambling behaviour and intervene proactively where patterns suggest a player may be experiencing gambling-related harm, in accordance with our Responsible Gaming commitments.
7. Platform improvement: To analyse usage patterns, optimise game performance, and develop new features that improve your experience on v8b.
8. Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have provided consent. You may opt out of marketing communications at any time by contacting [email protected].

v8b does not use your personal data for automated decision-making that produces legal or similarly significant effects without a human review process being available upon request.

v8b processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations to you under the Terms & Conditions, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, know-your-customer requirements, and responses to lawful governmental requests.
• Legitimate interests: Processing necessary for v8b's legitimate business interests, including fraud detection, platform security, and service improvement, provided those interests are not overridden by your data protection rights.
• Consent: Processing based on your explicit consent, such as the receipt of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

v8b does not sell your personal data. We may share your data with carefully selected third parties only in the following circumstances:

• Payment processors: We share necessary transaction data with bKash, Nagad, Rocket, Upay, and other payment partners to facilitate deposits and withdrawals. These providers operate under their own privacy policies and are contractually bound to handle your data securely.
• Identity verification providers: We engage third-party KYC and age-verification services to confirm the identity and eligibility of players. These providers receive only the data necessary to complete the verification process.
• Technology and infrastructure partners: Cloud hosting providers, content delivery networks, and platform analytics services may process data on our behalf under strict data processing agreements.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may receive anonymised session and game data for the purpose of game performance monitoring and fair-play auditing.
• Law enforcement and regulatory authorities: v8b will disclose personal data to law enforcement or regulatory bodies where required to do so by law, court order, or other binding legal process.

All third parties with whom v8b shares personal data are required to maintain appropriate security standards and to use the data only for the specific purposes for which it was shared. v8b retains contractual oversight of all data processing arrangements with third-party service providers.

v8b uses cookies, web beacons, pixel tags, and similar technologies to enhance your experience on the Platform. These technologies help us remember your preferences, keep your session active, measure Platform performance, and deliver relevant content.

The categories of cookies used by v8b include:

• Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled as they are required for session management, security, and basic navigation.
• Performance cookies: Collect anonymised data on how visitors use the Platform, including pages viewed and errors encountered, to help us improve functionality.
• Functional cookies: Remember your preferences such as language settings, display options, and login status to provide a more personalised experience.
• Analytics cookies: Allow v8b to analyse traffic patterns and user behaviour in aggregate form to understand which features are most valuable and guide Platform development.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. v8b does not use third-party advertising or behavioural targeting cookies.

v8b retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention guidelines are as follows:

• Account data: Retained for the duration of your active account relationship with v8b and for a minimum period following account closure as required for legal and compliance purposes.
• Transaction records: Retained for a minimum of five years following each transaction in accordance with standard financial record-keeping obligations.
• KYC and identity verification documents: Retained for the period required under applicable anti-money laundering regulations, typically a minimum of five years from the date of verification.
• Support communications: Retained for up to three years from the date of the most recent interaction, for quality assurance and dispute resolution purposes.
• Marketing consent records: Retained until you withdraw consent or for a period sufficient to demonstrate that consent was validly obtained.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

As a player on the v8b Platform, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data v8b holds about you at any time.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or updated.
• Right to erasure: You may request deletion of your personal data, subject to our legal obligations to retain certain categories of data.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances, such as while a dispute is being investigated.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including direct marketing, at any time.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, please contact the v8b data team at [email protected] with a clear description of your request and your registered account details. We will respond within a reasonable timeframe. v8b may request proof of identity before processing a data rights request to protect against unauthorised access.

v8b implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encrypted storage of sensitive data fields at rest;
• Role-based access controls limiting data access to authorised personnel only;
• Regular security assessments and vulnerability scanning of Platform infrastructure;
• Multi-factor authentication requirements for internal administrative access;
• Incident response procedures to detect, contain, and report security breaches promptly.

While v8b takes all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your account credentials. If you suspect your account has been accessed without your authorisation, contact us immediately at [email protected].

The v8b Platform is strictly for adults aged 21 years and above. v8b does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will immediately delete that data and close the associated account.

If you are a parent or guardian and believe that a minor in your care has registered an account or provided personal data to v8b, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

v8b reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the effective date at the top of this page. Where changes are significant, we may also notify registered players via email or a prominent notice on the Platform.

Your continued use of the v8b Platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how your data is being used and protected.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way v8b handles your personal data, please contact our support team. Our contact email address is [email protected]. Please include your registered account username and a clear description of your query or request so that we can assist you efficiently.

For data rights requests specifically — such as access, rectification, erasure, or portability — please mark your email with the subject line "Data Rights Request" to ensure it is directed to the appropriate team member without delay.

v8b aims to acknowledge all privacy-related enquiries within 5 business days and to resolve them fully within 30 calendar days, subject to the complexity of the request and any identity verification steps required.